we’ll never sell you out

Privacy Policy

Effective Date: 3/24/26

New Heights Climbing & Fitness LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

Personally identifiable information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing and payment information (if applicable)

  • Any other information you submit through forms, registrations, or inquiries

Derivative Data

Information our servers automatically collect when you access the Site, such as:

  • IP address

  • Browser type

  • Operating system

  • Access times

  • Pages viewed

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site.

2. How We Use Your Information

We use the information we collect to:

  • Operate and maintain our website

  • Communicate with you (including responding to inquiries)

  • Process transactions and send confirmations

  • Send newsletters, promotions, or updates (you may opt out at any time)

  • Improve user experience and website performance

  • Ensure security and prevent fraud

3. Disclosure of Your Information

We may share your information in the following situations:

  • By Law or to Protect Rights – If required to do so by law or in response to valid requests by public authorities

  • Third-Party Service Providers – With vendors that perform services for us (e.g., payment processing, email delivery)

  • Business Transfers – In connection with any merger, sale, or acquisition of all or part of our business

We do not sell your personal information.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to the personal data we hold about you

  • Request correction or deletion of your data

  • Opt-out of marketing communications

To exercise these rights, please contact us using the information below.

6. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

7. Children's Information

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the Effective Date at the top of this page.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

New Heights Climbing & Fitness LLC
climbatnewheights@gmail.com
715.297.0801

Optional Add-Ons (If Applicable)

Online Waivers / Member Accounts

If you create an account, sign a waiver, or register for services, we may collect additional information necessary to provide those services.

Fitness Tracking / Apps

If we integrate with fitness apps or booking systems, those platforms may collect and process your data under their own privacy policies.

SMS Communications

If you opt in to receive text messages, message and data rates may apply. You may opt out at any time by replying STOP.